Privacy Policy


What is Collected

Prestige Driving School collects your personal information when you use the website and communicate by email or phone. This information can include your name, contact information, phone numbers and payment information.

We may also collect non-personal information such as usage as your IP address, browser version, operating system which may be released in anonymous form such as a report publishing our website usage trends.

Any credit card details are processed securely in a PCI compliant payment gateway using a secure HTTPS internet connection.

Like most websites, Prestige Driving School uses cookies to store a user's website preferences. If you do not wish to have cookies placed on your computer, you should set your browser to refuse cookies before using our website, with the drawback that certain features will not function properly without the aid of cookies.

How it is used

The personal information that is collected to provide is for billing, identification, authentication, service improvement, research and website development.

Prestige Driving School will not share your personal information to anyone except to provide the requested services, develop our products, protect our rights, assist with a lawful investigation, comply with the law, or to contact you.

Some third party service providers such as website hosts, payment service providers and backup service providers may have access to personal information held by us that a) need to know that information in order to process it on behalf of Prestige Driving School or to provide services available at the Prestige Driving School website and b) have agreed not to disclose it to others.

Aggregated non-personal data is collected by Prestige Driving School may be shared with third parties in order to improve the Prestige Driving School website.

Who we are

Prestige Driving School is a trading name of Prestige United Ventures Pty Ltd (ABN 21 602 137 217). We handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. The sections that follow give more detail about how we handle your information.

Information we collect

Depending on the services you use, we may collect:

  • your name, date of birth, address, phone number and email address;
  • your driver licence details, including licence number, card number, licence class and expiry date;
  • booking, lesson and payment history, pick-up addresses and log book details;
  • for the Safer Drivers Course, your gender and the number of log book hours you've completed;
  • details of a parent, guardian, NDIS plan manager or other person who books or pays for you;
  • messages and calls between you, us and your instructor.

For some services, we also collect sensitive information, but only with your consent or where the law allows:

  • Older Driver Assessments: medical reports and your eligibility status from Transport for NSW.
  • NDIS driver training: your NDIS number, plan details and information about your disability or support needs.
  • Safer Drivers Course: if you choose to tell us, whether you identify as Aboriginal or Torres Strait Islander, which Transport for NSW asks course providers to collect. If you apply for a free place, we also collect the details Transport for NSW needs to confirm you're eligible, such as a concession card.

We don't store full credit card numbers. Card payments are processed by our secure payment providers.

How we collect it

We collect information directly from you when you book, fill in a form, call or email us, or take a lesson. We may also collect it from:

  • a parent, guardian or other person who books on your behalf;
  • your NDIS plan manager, support coordinator or referrer;
  • Transport for NSW, for example to check your eligibility for an Older Driver Assessment, with your consent;
  • your instructor, for example lesson notes and log book entries.

How we use it

We use your information to:

  • arrange and deliver lessons, Driving Test Packages, the Safer Drivers Course, Older Driver Assessments and NDIS driver training;
  • take payments and manage your account, packages, vouchers and credit;
  • check your eligibility for services and meet our legal and Transport for NSW obligations;
  • send booking confirmations, reminders and service messages;
  • handle feedback, complaints and safety matters;
  • send you news and offers, if you've agreed. You can unsubscribe at any time.

Who we share it with

We only share your information when we need to, including with:

  • the instructor who delivers your lesson, test or course;
  • Transport for NSW and Service NSW, for example when we present you for a driving test, check your Older Driver Assessment eligibility or confirm that you've completed the Safer Drivers Course;
  • the NDIA or your NDIS plan manager, to claim payment for NDIS services;
  • service providers who help us run our business, such as our booking system, payment, email, SMS and IT providers;
  • government agencies, regulators or law enforcement, when the law requires it.

We never sell your personal information.

Keeping your information safe

  • We store your information securely and limit access to the people who need it.
  • We keep it only as long as we need it, or as long as the law requires, and then securely destroy or de-identify it.
  • If a data breach is likely to cause you serious harm, we'll notify you and the Office of the Australian Information Commissioner.
  • We don't use automated decision-making to make decisions that significantly affect you.

Accessing or correcting your information

You can ask to see the personal information we hold about you, or ask us to correct it. Contact us using the details below and we'll respond within 30 days. There's no charge.

Privacy complaints

If you have a privacy concern, contact us first and we'll respond within 30 days. If you're not satisfied with our response, you can contact the Office of the Australian Information Commissioner on 1300 363 992 or at oaic.gov.au. NDIS participants can also contact the NDIS Quality and Safeguards Commission on 1800 035 544.

Transport for NSW Privacy Notice

This notice applies to the Safer Drivers Course.

TfNSW is committed to protecting the privacy of your personal information in accordance with the Privacy and Personal Information Protection Act 1998 (NSW).

Your chosen Safer Drivers Course Provider will disclose your personal information to TfNSW for the purposes of TfNSW:

  • Verifying your successful completion of the Safer Drivers Course, and
  • Contacting you to discuss feedback on the Safer Drivers Course.

If you do not provide all information as requested, TfNSW will not be able to verify your completion of the Safer Drivers Course.

TfNSW will not use or disclose your personal information without your consent unless authorised by law.

Your personal information will be held and managed by Transport for NSW in accordance with the Privacy and Personal Information Protection Act 1998. To access or amend your personal information, please contact:

E saferdriverscourse@transport.nsw.gov.au
T 1800 642 452

For further information as to how TfNSW handles your personal information, please visit https://www.transport.nsw.gov.au/about-us/transport-privacy.

Contact us

Call 1300 806 506 (Monday to Friday, 9am to 5pm) or email info@prestigedrivingschool.com.au.

Social Media

Prestige Driving School may tag you in a photo on Social Media or include your Facebook profile photo if you leave a testimonial. You can request for photo to not be displayed or shared.

Business Transfers

If Prestige Driving School was acquired, or in the unlikely event that it goes out of business or enters bankruptcy, user information would be one of the assets that is transferred or acquired by a third party. You acknowledge that such transfers may occur, and that any acquirer of Prestige Driving School may continue to use your personal information as set forth in this policy.

Privacy Policy Changes

Although most changes are likely to be minor, Prestige Driving School may change its Privacy Policy from time to time, and at Prestige Driving School sole discretion. We encourage users to frequently check this page for any changes to its Privacy Policy. Your continued use of this site after any change in this Privacy Policy will constitute your acceptance of such change.

Questions or complaints

Your privacy is taken seriously. You can contact Prestige Driving School anytime at info@prestigedrivingschool.com.au with any questions or complaints regarding how your personal information is handled.