Terms of Service

By using this website ("Service") you are agreeing to be bound by the following terms and conditions ("Terms of Service") with Prestige Driving School - ABN 21 602 137 217.

About Prestige and our instructors

Prestige Driving School is a trading name of Prestige United Ventures Pty Ltd (ABN 21 602 137 217). In these terms, "Prestige", "we" and "us" mean Prestige United Ventures Pty Ltd, and "you" means the person booking or receiving our services.

We're more than a booking platform. Lessons and other driver training are delivered by independent driving instructors who contract with Prestige. We act as their booking and payment agent, and we also:

• check that every instructor holds a NSW driving instructor licence and a Working With Children Check;
• require every instructor to follow our standards, the Transport for NSW code of conduct for driving instructors, and these terms;
• take your booking and payment, and match you with an available instructor;
• look after customer support, complaints and the First Go Guarantee.

Instructors are independent contractors, not Prestige employees.

Who can book

When you book, you confirm that the learner:

• holds a current NSW learner licence or higher, or another licence that allows them to drive in NSW; and
• is at least 18 years old, or has the consent of a parent or legal guardian. If the learner is under 18, these terms bind both the learner and the parent or guardian who consents.

Lessons

• A standard lesson is 1 hour, including any briefing and debriefing. You can also book 1.5-hour and 2-hour lessons.
• Lessons start and finish at the pick-up address you choose when booking, unless you and your instructor agree otherwise.
• Please be ready 10 minutes before your lesson starts. Your instructor will wait up to 15 minutes, and any waiting time comes off your lesson. After 15 minutes, your instructor may cancel the lesson and the full lesson fee applies.
• Wear suitable footwear. We recommend flat, enclosed shoes.
• You must follow your instructor's instructions before and during the lesson.
• Your instructor may end a lesson early if you drive recklessly, don't follow their instructions, don't meet a condition of your licence (for example, not wearing required glasses), or are affected by alcohol or drugs. In that case, the full lesson fee applies.
• If your instructor is running late or needs to be replaced, we'll still give you your full lesson time where we can. If we can't, we'll reschedule the lesson at no extra cost.
• If we or your instructor cancel a lesson with less than 24 hours' notice, we'll give you a free lesson of the same length.

Lessons in your own car

Your first lesson must be in one of our cars so your instructor can assess your driving. After that, if your instructor agrees, you can have lessons in your own car. Your car must be registered, roadworthy, display L plates and have both compulsory third party (CTP) and comprehensive insurance. You're responsible for your car, its insurance and any fines it receives, except where loss or damage is caused by your instructor's negligence.

Prices and payment

• All prices are in Australian dollars and include GST.
• Pay online when you book, or pay your instructor at the start of a single lesson by card or cash.
• Packages can be bought online or in the car by card.
• Payments made with Afterpay have a 9% payment processing fee.
• Only pay through our booking system or your instructor's Prestige card reader. Payments made into an instructor's personal bank account aren't covered by these terms.
• We may correct obvious pricing errors. Price changes don't affect bookings you've already paid for.

Packages, vouchers and credit

• Packages and vouchers, including gift vouchers, are valid for 6 months from the date of purchase.
• For those 6 months, your package or voucher covers the services it was bought for, even if our prices go up.
• After 6 months, any unused value becomes credit on your Prestige account at the price you paid. The credit can be used for any of our services at the prices current when you book. It's valid for another 30 months and then expires.
• Packages, vouchers and credit can't be exchanged for cash or refunded, except where the Australian Consumer Law requires it.
• Vouchers can be given to, shared with or transferred to anyone.
• If you need more time to use a package, ask us in writing before it expires. We'll consider each request individually.
• Discounts and free lessons can't be transferred to another person or exchanged for cash.

Driving tests and the First Go Guarantee

• Your instructor will only take you to your driving test if they assess you as ready and safe to sit it.
• You're responsible for booking the right test with Service NSW and for keeping your log book accurate and complete. We're responsible for the log book entries our instructors make.
• If your test can't go ahead for a reason that isn't our fault, the Driving Test Package fee is still payable. This includes log book errors, booking the wrong test, a wrong test time or location, and Service NSW cancelling or rescheduling the test.

First Go Guarantee

If you've been learning with Prestige and you're unsuccessful on your first driving test, you can have a free 1-hour driving lesson. To qualify:

• take your first test on your instructor's advice, within 4 weeks of your last Prestige lesson;
• use a Prestige Driving School vehicle for your test; and
• use your free lesson within 30 days of your test.

The guarantee applies to your first driving test only. It doesn't apply to the Driving Test Package for learners who are new to Prestige.

Safer Drivers Course

Prestige delivers the Transport for NSW Safer Drivers Course as an accredited provider. The course has two modules: Module 1, a group session, and Module 2, in-vehicle coaching. Eligibility, attendance and completion requirements are set by Transport for NSW, and so is the course fee.

• When you book, we book you into both modules. Module 2 must be completed within 30 days of Module 1.
• Cancel at least 7 days before the course for a full refund.
• Cancel between 7 days and 48 hours before the course: no refund, but you can move to another date.
• Cancel within 48 hours of the course, or don't attend: the full course fee applies.
• If you're late, you won't be able to attend the course.
• If illness, injury or a public health order stops you completing Module 2 within 30 days, tell us before the 30 days are up. With evidence, such as a medical certificate, we can ask Transport for NSW for an extension.
• If we cancel a course, we'll rebook you for another date that suits you, or you can ask for a refund.
• If we can't deliver part of the course, we'll refund the fee for that part.
• We share your details with Transport for NSW so it can verify that you've completed the course and ask for your feedback. Our Privacy Policy includes the Transport for NSW Privacy Notice.

Older Driver Assessments and NDIS services

• For an Older Driver Assessment, we need your consent to check your eligibility with Transport for NSW.
• NDIS driver training is provided under the participant's NDIS plan. If you're an NDIS participant and you're unhappy with our service, you can complain to us, or to the NDIS Quality and Safeguards Commission on 1800 035 544.

Your rights under the Australian Consumer Law

Our services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled:

• to cancel your service contract with us; and
• to a refund for the unused portion, or to compensation for its reduced value.

You are also entitled to choose a refund or compensation for any other reasonably foreseeable loss or damage. If the failure does not amount to a major failure, you are entitled to have problems with the service rectified in a reasonable time and, if this is not done, to cancel your contract and obtain a refund for the unused portion of the contract.

Nothing in these terms limits these rights. Apart from them, and to the extent the law allows, we're not liable for indirect or consequential loss.

Respect and safety

• We don't tolerate abuse, threats or harassment of our staff, instructors or other customers. If this happens, we may cancel your bookings and close your account.
• Our instructors agree not to take Prestige customers privately. Please don't ask them to.
• We may decline a booking or close your account if you breach these terms or put anyone at risk.

Changes to these terms

We may update these terms from time to time. The version on this page when you book applies to that booking. If a change materially affects a booking, package or credit you already have, we'll let you know by email before it takes effect.

Governing law and contact

These terms are governed by the laws of New South Wales.

Questions or complaints: call 1300 806 506 (Monday to Friday, 9am to 5pm) or email info@prestigedrivingschool.com.au.

Modifications to Services and Prices

• Prestige Driving School reserves the right at any time and from time to time to modify or discontinue, temporarily or permanently, the Service (or any part thereof) with or without notice.
• Prices of all Services are subject to change with or without notice.
• Prestige Driving School shall not be liable to you or to any third party for any modification, price change, suspension or discontinuance of the Service.